Shipping Policy

Elunvox™
Last Updated: July 27, 2026

We are committed to fast order handling and prompt dispatch. Each order is reviewed and prepared before being transferred to the selected carrier.

Shipping availability and carrier selection may depend on the delivery destination, product dimensions, parcel weight, stock location, and handling requirements.

An order containing several products may arrive in separate parcels. When this occurs, each parcel may receive its own tracking information.

Customers are responsible for entering a complete and accurate delivery address. Please check the recipient name, street information, apartment or unit number, postal code, email address, and telephone number before submitting an order.

We will attempt to assist with address corrections, but changes cannot be guaranteed after preparation or carrier handling begins.

Tracking information is supplied when available. A tracking record may take time to update after a parcel label is created.

Delivery progress may be affected by weather, transportation disruptions, customs inspections, public holidays, regional restrictions, carrier operations, or incomplete address information. When a meaningful dispatch delay occurs, we will provide available information and appropriate options.

International customers are responsible for reviewing local import restrictions. Customs duties, taxes, or local assessments may be imposed by the destination authority.

When tracking shows delivery but the parcel cannot be located, check nearby entrances, household members, neighbors, reception areas, building management, and the local carrier before contacting us.