Return Policy
Elunvox™
Last Updated: July 27, 2026
Eligible return requests may be submitted within 30 days after confirmed delivery.
Before returning any item, contact service@elunvox.com and wait for written return instructions. Parcels sent without authorization may be delayed, rejected, or sent to an incorrect location.
Return Conditions
To qualify for return review, the item must generally be:
- Unused and uninstalled
- Unwashed and unaltered
- Free from soil, plant residue, moisture, odors, stains, and pet hair
- Complete with included accessories
- Returned with original labels and packaging where reasonably possible
Products must be packed securely to prevent damage during return transit.
Items That May Not Qualify
Returns may be declined for products showing signs of outdoor exposure, planting use, washing, modification, improper storage, accidental damage, or failure to follow care instructions.
Personalized items, specially prepared products, final-sale products, and items identified as non-returnable before ordering may not qualify unless they arrive damaged, defective, or incorrect.
Damaged or Incorrect Orders
Contact us promptly if your parcel contains a damaged, defective, incorrect, or missing item. Include photographs of the product, packaging, parcel label, and affected area.
After reviewing the information, we may offer a replacement, refund, missing component, or another suitable resolution.
Change-of-Mind Returns
Customers are generally responsible for return shipping when an item is no longer wanted, the wrong size was selected, or the color does not suit the intended space.
Original delivery charges are generally not refundable unless the item was confirmed to be damaged, defective, or incorrect.
Approved returns are inspected after arrival. A refund is issued only after the item has been confirmed as eligible under this policy.